I also sent a message via my member page, but thought I should double tap the issue here.  

I signed up for a recurring monthly membership last October.  I had been getting billed around the 22nd of each month.  Last week, when I attempted to watch a video, the site told me that my membership had expired and I was no longer a paying customer.  

I signed back up as recurring monthly customer.  Today, when I checked my credit card statements, they showed that I was billed twice.  Once for the membership that I signed up for in October, and once for the membership that I signed up for last week.

This is not acceptable.  Please correct the situation as quickly as possible.

Thank you.